60 Day Returns

Creoate offers you a buying experience that takes the risk out of trying new brands.

We offer you 60 Days returns on unsold stock from brands you have not bought before. We hope this helps you lower your unsold stock risk and delight your customers with new lines and products.

Eligibility: Items must be unused, resalable condition and in the original packaging. Underwear and swimwear cannot be returned once opened. 60 days are based on the order placement date.

Sets, boxes or bundles need to be complete as per purchased:

Example 1 - If you buy 1x bundle of 10 hats all 10 hats must be returned;

Example 2 - If you purchase 2x sets of 3 candles, then you must return a complete set of 3 candles;

Example 3 - If you purchase 10x individual toothbrushes, you can return from 0 to 10 toothbrushes;

Example 4 - If you buy a box of 6 soaps, then you must return the entire box of 6 soaps.

The easiest way to identify this is based on the quantity you select and add to your cart.

Return processing: Submit your return request within your Orders Dashboard, along with tracking information. After that, you need to arrange delivery with tracking and correctly identified.

If you're based in the EU or UK, please send to:

CREOATE

Attn: Karl Osborne (Farfill)
Unit 2, Canberra House

Rowley Road

Coventry, CV3 4FR

United Kingdom

phone: +44 7719 897322

 

If you're based in the US, please send to:

CREOATE LTD
Attn: Lindsay Wooten
Elite Ops
7375 Graham Rd.
Suite 400
Fairburn, Georgia 30213

phone: 1-855-553-5490 Extension 4906 Office Toll Free
                1-404-434-5945 Cell

Your return will be processed in approximately 15 calendar days.

You will be able to see the status of your return in your Returns Dashboard.

Refunds: If you have already paid, a refund will be issued to your account once goods are received and verified. If you pay on account, a credit note will be issued and the remaining balance due on your invoice due date. You only pay for return postage.

This does not affect your statutory rights in connection with faulty items.