We recommend making address changes as early as possible to avoid any issues. [Prior to accepting the order and changing the order status to Processing]
Yes, you can update your pick-up address, but the process depends on the timing of your request:
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Before booking a shipment:
If you wish to change your pick-up address, please update your details in your profile before requesting a shipment. To do this:- Navigate to Dashboard > Settings > Store > Update the Shipping Collection Address.
- Don’t forget to click Update Settings to save the changes.
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After a shipment has been booked but not yet collected/picked up:
If your shipment has been booked but collection hasn’t yet occurred, you can cancel the shipment and rebook it with the updated address - :- Go to Order tab > [Relevant Order] > Scroll to the Delivery section > Cancel Shipment. Once cancelled, please update the Shipping Collection Address using the steps in Point 1. Once updated, please request a new shipping label.
- Please note: Cancelling the shipment will cancel the original collection, and it will need to be rebooked with the new details.
You may still drop off the parcel at the designated collection point at your convenience. Please see the related guidance article: Can I drop-off my parcel?