---
title: Do you have a Loyalty Program?
description: As a gesture of goodwill to our customers, we offer a Loyalty Programme designed to reward your continued support. Complete 5 orders* within 6 months and receive a 30% off code for your next order ove
---

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# Do you have a Loyalty Program?

### Do you have a Loyalty/Reward Program?

As a gesture of goodwill to our customers, we offer a Loyalty Programme designed to reward your continued support.

### **How it works:**

- Complete **5 orders\* within 6 months** and receive a **30% off code** for your next order over **£500 (or $/€ equivalent)**.
  
    - Coupon is valid for **30 days** from the issue date.
    - The code can only be used **once** during Checkout.
    - Make sure to enter the code in the *Promotional Code* section and click **Apply** — a message in **green** will confirm successful application.
    - If there's an issue, an error message will appear in **red**. If the code is **valid** and cannot be applied at checkout, please contact our Support team through Live Chat (the blue button on the bottom-right corner of any CREOATE webpage) and ensure that either a **screenshot** or **screen recording** is provided. ![Creoate rewards](https://helpcenter.creoate.com/hs-fs/hubfs/Knowledge%20Base%20Import/Creoate%20rewards-3.png?width=688&height=310&name=Creoate%20rewards-3.png)

**Important - please note:**

- Our Support team **cannot** apply the voucher code manually once an order is placed. It will need to be used on a new order.
- **\***To obtain progress, the ticks are distributed **once per checkout** (parent order, not on the separate child orders).
- Orders must be in the **Fulfilled** status to count toward your total progress.
- **Cancelled orders** will affect your progress.
- Orders placed with a **CREOATELOYALTY** code will **not** count towards your progress.
- Orders made with a **referred vendor** (via our referral programme) are also excluded from the Loyalty Programme.

**Tip**: Head to your **Dashboard** — you’ll land on the **My Account** page where you can track your progress.

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