---
title: How long does it take to receive a response for a query?
description: Our Live chat feature is here to provide you with the information you need, along with the response time tailored to your query! If a query requires additional time, our team will communicate this wit
---

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# How long does it take to receive a response for a query?

Our Live chat feature is here to provide you with the information you need, along with the response time tailored to your query! If a query requires additional time, our team will communicate this with you and send an email once we have gathered the necessary information to resolve your query.

In most cases, we strive to provide resolutions within one contact. However, for more complex situations where assistance from other departments may be required, we will reach out to them and get back to you as soon as possible!

**How to find Live Chat?**  Just look for the **HELP** button in the bottom right of your screen! 

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