---
title: What do I do if I received defective products?
description: Since vendors ship the orders directly, you will want to first report the issue to them by going to the order and messaging them through the Message Supplier
---

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# What do I do if I received defective products?

Since vendors ship the orders directly, you will want to first report the issue to them by going to the order and messaging them through the **Message Supplier button** which is located next to the specific order in your **Orders** **Dashboard.**   After this you will see right next to the message supplier button there is a button **report an issue.**  If you click on this a pop up will appear and one of those options will be **damaged items.**  Fill out all the necessary information and submit. 

 

Please allow 3 business days for the vendor to respond.  All our vendors are vetted and typically they provide a resolution quickly, however if it is not resolved to your satisfaction or any adjustments need to be made to your invoice please reach out to us by clicking on the HELP bubble located in the lower right corner.  This will direct you to our Live Chat where an agent will be able to help you!

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