---
title: What do I do if my order is lost?
description: Please get in touch with us by clicking on the HELP bubble in the lower right corner.  You will be directed to our Live Chat and an agent will be able to
---

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2. [I'm a Buyer](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en)
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# What do I do if my order is lost?

Please get in touch with us by clicking on the **HELP** bubble in the lower right corner.  You will be directed to our Live Chat and an agent will be able to look into this further for you. 

Prior to reaching out to us please make sure you have the order number and tracking number.  We will then take this information and try to resolve as quickly as possible making sure to follow-up with the courier and/or the vendor if necessary.

- [I'm a Buyer](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#main-content)

    - [General](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#general)
    - [Shipping](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#shipping)
    - [Payments & Invoicing](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#payments-invoicing)
    - [Orders](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#orders)
    - [Buy Now Pay Later](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#buy-now-pay-later)
    - [Account](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#account)
    - [Mystery Box](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#mystery-box)

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