---
title: Why am I not receiving email notifications from Creoate?
description: To ensure you receive our emails, we recommend checking your spam folder regularly. Additionally, please add our email domain @creoate.com to your email account's safe sender list and save our email a
---

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# Why am I not receiving email notifications from Creoate?

To ensure you receive our emails, we recommend checking your spam folder regularly. Additionally, please add our email domain **@creoate.com** to your email account's safe sender list and save our email addresses in your address book. This will help prevent our emails from being marked as spam and ensure you don't miss any important updates from us.

If you have followed all the steps mentioned above and are still not receiving our emails, it is possible that your email provider has set up some protection measures. In such cases, we recommend reaching out to your email provider for further assistance.

- [I'm a Buyer](https://helpcenter.creoate.com/en/im-a-buyer/im-a-buyer?hsLang=en#main-content)

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