---
title: Why is my order pending acceptance?
description: Before vendors accept an order, they often double check their stock to ensure they have the items available before moving to the processing status. It's important to note that each vendor has differen
---

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# Why is my order pending acceptance?

Before vendors accept an order, they often double check their stock to ensure they have the items available before moving to the **processing** status. It's important to note that each vendor has different lead times, which refers to the approximate time it takes for them to work on and prepare your order for shipment (including both the **pending acceptance and processing** statuses). You can easily find this information on the vendor's page.

In addition, you can message the vendor directly and ask for an update on when the order will be ready.  If you do not hear from the vendor or tracking hasn't started after the time they you in their message please feel free to fill out [this form](https://share-eu1.hsforms.com/1fClnxTs_TlerxLV4gWX3qwf1j5e) and we will reach out to them for you. 

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