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What can I return?

Returns & Refunds Policy (B2B)

1. Return Policy

As we operate on a B2B (Business to Business) basis, please be aware that there is no statutory requirement for us to accept returns for a change of mind or "sale or return" purposes. All sales are considered final.

2. Minimal risk - Our Low Minimum Order Value Offerings (MOV)

To help you trial our products with minimal risk, we offer a significantly lower (or zero) Minimum Order Value compared to industry standards. We encourage you to utilize these lower thresholds to test new lines before committing to larger volumes. If you have any doubts about a product's suitability, please message the seller on our platform prior to purchasing; they would be happy to provide further details.

3. Damaged or Missing Items

This policy does not affect your statutory rights regarding items that arrive damaged, defective, or missing.

  • Any discrepancies must be reported to our team within 5 days of delivery.
  • At our discretion, affected items will either be replaced or a refund/credit will be applied to your account.

4. Customer Satisfaction & Feedback

While we do not offer a standard return window, we value your experience. If you are unsatisfied with a product or a specific order, please get in touch. At our sole discretion, we may offer compensation or a discount toward a future purchase as a gesture of goodwill.