There are two options for shipping:
1. Creoate shipping:
If you are shipping through Creoate then we will be fulfilling the order through our carrier partners. The reconciliation (shipping cost, customs duties) with the carrier partner will be handled by us.
What you need to do:
Packing and Requesting a label: Package your items securely and carefully to avoid any disappointment on the other side! Ensure the parcel is securely and properly packed as you will be responsible for any damages resulting from improper packing. Use the Creoate dashboard to generate a shipping label by providing the shipment details
If for any technical issue, the auto label generation fails, our operations team will pick up the request to create the label manually on your behalf. The label will not be available to download on the dashboard and our team will reach out to you and share the shipping label over the email
In case of a manual label, you will need to keep track and notify us when the order is delivered so that we can update the order status to 'Fulfilled' accordingly.
2. Self shipping:
Occasionally we may agree in advance for you to ship using your local shipment provider where our services are not available or suitable. If you are self shipping an order, you agree to the following:
- The maximum allowed shipping cost reimbursement will not exceed the reimbursement caps. You can find the reimbursement caps for different lanes here: https://helpcenter.creoate.com/can-i-use-my-shipping-courrier
- You are only allowed to ship orders within the lanes and countries Creoate operates. Anything outside our operational lanes would be considered fraud and would lead to immediate deactivation from the platform
- You are required to inform the buyer about the order being self-shipped and add the tracking details to your Dashboard as soon as it's available
- For international orders (e.g. outside your shipping country), you are familiar and able to complete the necessary paperwork for imports into the import country. If you cannot do so, you will disable these countries from your Dashboard
- For international orders, you are required to settle custom duties with your carrier in DDP format. The buyer should not be reached out by yourself or your carrier for custom duties payment
- Cancelling orders significantly impacts your growth on the platform so you are required to review your 'Shopping Country Restrictions' within your dashboard to ensure no orders are received where you cannot self-ship. You can always use Creoate shipping for orders you cannot self-ship