Heavy shipment charge

An overdimension shipment surcharge will be charged to brands selling through CREOATE for orders fulfilled from 1st November 2022.

While most shipments will not be affected by this change, a small number of brands shipping larger or heavier packages will be subject to a small shipping charge which will be calculated automatically, and deducted from your order payment.

An overdimension shipment is defined as a shipment which weighs more than 25kg. This can refer to either the maximum volumetric weight of the shipment (aka size), or the ‘actual’ weight (aka dead weight) of the shipment. Any surcharges will be based on the larger of the two measurements. 

A breakdown of the calculation will be shown at the time of booking the relevant shipments.