How long does it take to receive a solution once I speak to an agent on Live Chat and further investigation is required?

While we try to resolve all issues within 24 hours(during the business week) it sometimes could take up to 48-72 hours depending on the issue and investigation needed for a resolution.

In the rare event you have not heard from us, feel free to come back on Live Chat and let the agent know you are waiting for a response on an issue that needed resolution.