Help Center

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Help Center

I'm a Retailer

I'm a Retailer

I buy products on Creoate

General

My supplier hasn't responded in 2 days

Can I request samples to suppliers?

Can I refer a supplier to Creoate?

I'm not receiving email notifications from Creoate

How long will I get response for a query?

How do I know if an SMS was from Creoate?

The site is not working properly

Can I subscribe to a category for updates?

Can I subscribe to a brand for updates?

What product categories are there?

How can I filter my search?

Searching featured brands

Searching by product

Searching by brand

Searching for new products

How can I search for products?

How do I know if an e-mail is from Creoate?

Report Something Suspicious

What can I do with my wishlist?

Where can I see my wishlist?

How to add things to my wishlist?

What information is needed to register?

Loyalty Program

How does Creoate select brands?

How can I search for new products?

Can I contact the brands to ask questions?

What is Creoate?

Is drop shipping available?

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Account

Unsubscribe newsletters

I forgot my password

Wholesaler not responding

I want to cancel my account

Download pictures and data for POS and your website

Why do I need to register?

Can I resell on Amazon?

How can I join?

How do referrals work?

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Orders

I have trade credit, why do I need to insert a payment method?

My order was changed

How do reviews work?

Do I have to pay shipping for returns?

My coupon shows an error

My coupon did not apply

How do I add my coupon?

I forgot to apply my coupon

I don't want replacements

I returned items. When will I get my refund?

Where do I return items to?

What can I return?

My order has damaged items

My order has missing items

I'm having an issue at check-out

My order has wrong items

The products are defective

My order is delayed

My order is pending acceptance for a long time

My order is processing for a long time

I want to cancel my order

Can I choose a delivery date?

My order was cancelled

The supplier hasn't accepted my order

My order is pending payment. What can I do?

My order is pending payment. What does that mean?

My order is pending acceptance. How long does it take?

My order is pending acceptance. What does that mean?

My order is processing. How long does it take?

My order is processing. What does that mean?

60 Day Returns

What are the minimum orders?

Can I amend my order?

How do I track my order?

Do lead times include shipping time?

When will my order arrive?

How can I place a reorder?

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Payments & Invoicing

Making Payments

How do I pay for orders?

How do you calculate the currency exchange?

How long does it take to get my refund?

Can I choose the currency I pay in?

Do I need to be VAT registered?

Do I need an EORI number?

What is an EORI number?

Where can I see my invoices?

How does VAT work?

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Shipping

My parcel is lost

My parcel is stuck in customs

I'm being asked to pay DDP upon arrival

Do I have to pay DDP?

What is DDP?

How much is shipping?

Can I change the shipping address?

Are the extra charges on arrival?

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Buy Now Pay Later

What information is required for a Trade Credit

Who is eligible for Buy Now Pay Later?

Can I pay my invoices before due date?

What is Buy Now Pay Later?

How can I apply for an increase to my account limit?

Do I need to use all my trade account limits in one order?

How do I use my account limits?

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Mystery Box

When will my mystery box arrive?

Can I buy/order another box?

Products in the box are not available on your website?

Is my mystery box free?