--- title: Can I change my pick-up/collection address? description: Yes, you can update your pick-up address, but the process depends on the timing of your request: --- [Skip to content](https://helpcenter.creoate.com/im-a-seller/can-i-change-my-pick-up-address#main-content) English Show submenu for translations ![creoate-logo-long-1.webp\]](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo-long-1.webp?height=40&name=creoate-logo-long-1.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - Go to creoate.com Go to creoate.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Seller Help Center](https://helpcenter.creoate.com/im-a-seller?hsLang=en) 2. [Shipping & Fulfilment](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en) 3. [Shipment Address & Location Management](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipment-address-location-management) # Can I change my pick-up/collection address? We recommend making address changes as early as possible to avoid any issues. **\[Prior to accepting the order and changing the order status to Processing\]** Yes, you can update your pick-up address, but the process depends on the timing of your request: 1. **Before booking a shipment:** If you wish to change your pick-up address, please update your details in your profile before requesting a shipment. To do this: - Navigate to **Dashboard \> Settings \> Store \> Update the Shipping Collection Address**. - Don’t forget to click **Update Settings** to save the changes. 2. **After a shipment has been booked but not yet collected/picked up:** If your shipment has been booked but collection hasn’t yet occurred, you can cancel the shipment and rebook it with the updated address - : - Go to **Order** tab \> \[Relevant Order\] \> Scroll to the **Delivery** section \> Cancel Shipment. - **Please note:** Cancelling the shipment will cancel the original collection, and it will need to be rebooked with the new details. You may still drop off the parcel at the designated collection point at your convenience. Please see the related guidance article: **[Can I drop-off my parcel?](https://helpcenter.creoate.com/can-i-drop-off-my-parcel?hsLang=en)** - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#main-content) - [Account Creation & Registration](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#account-creation-registration) - [Introduction to CREOATE](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#introduction-to-creoate) - [Platform Guidelines & Rules](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#platform-guidelines-rules) - [Product Upload & Setup](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#product-upload-setup) - [Account Management](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#main-content) - [Account Administration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#account-administration) - [Store Settings & Configuration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#store-settings-configuration) - [Brand Visibility & Marketing](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#brand-visibility-marketing) - [Documentation & Reporting](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#documentation-reporting) - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#main-content) - [Invoices & Payment Tracking](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#invoices-payment-tracking) - [Currency](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#currency) - [Tax & VAT](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#tax-vat) - [EORI](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#eori) - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#main-content) - [Shopify Integration](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#shopify-integration) - [Product Details & Listings](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-details-listings) - [Product Upload](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-upload) - [Inventory Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#inventory-management) - [Order Management](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#main-content) - [Order Modifications](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-modifications) - [Order Cancellations & Delays](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-cancellations-delays) - [Returns, Complaints & Disputes](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#returns-complaints-disputes) - [Order Export & Reporting](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-export-reporting) - [Shipping & Fulfilment](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#main-content) - [Shipping Basics & Requirements](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-basics-requirements) - [Self-Shipping & Courier Options](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#self-shipping-courier-options) - [Shipment Address & Location Management](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipment-address-location-management) - [Order Packaging & Shipment Preparation](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#order-packaging-shipment-preparation) - [International Shipping](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#international-shipping) - [Shipping Fees & Charges](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-fees-charges) - [Shipping Delays & Customs Issues](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-delays-customs-issues) - [General](https://helpcenter.creoate.com/im-a-seller/general?hsLang=en) - Home - Products - Pricing - Blog - Company [![](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo.png?width=500&height=267&name=creoate-logo.png)](https://www.creoate.com?hsLang=en) creoate.com Help Center Copyright © 2026, CREOATE Limited