--- title: Can I send samples? description: While samples are great to promote new products we advise against sending them. The reason behind this is that we organise the shipping and are required to include all detailed information of the cont --- [Skip to content](https://helpcenter.creoate.com/im-a-seller/can-i-send-samples#main-content) English Show submenu for translations ![creoate-logo-long-1.webp\]](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo-long-1.webp?height=40&name=creoate-logo-long-1.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - Go to creoate.com Go to creoate.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Seller Help Center](https://helpcenter.creoate.com/im-a-seller?hsLang=en) 2. [General](https://helpcenter.creoate.com/im-a-seller/general?hsLang=en) # Can I send samples? While samples are great to promote new products we advise against sending them. The reason behind this is that we organise the shipping and are required to include all detailed information of the contents of the parcel. If you decide to send samples, the parcel could get stuck or returned, since the paperwork might not reflect the actual contents.  If a customer has never bought from you before, they will benefit from our 60 day return policy, that has no impact on your payout and still allows them to try new products.    - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#main-content) - [Account Creation & Registration](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#account-creation-registration) - [Introduction to CREOATE](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#introduction-to-creoate) - [Platform Guidelines & Rules](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#platform-guidelines-rules) - [Product Upload & Setup](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#product-upload-setup) - [Account Management](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#main-content) - [Account Administration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#account-administration) - [Store Settings & Configuration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#store-settings-configuration) - [Brand Visibility & Marketing](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#brand-visibility-marketing) - [Documentation & Reporting](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#documentation-reporting) - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#main-content) - [Invoices & Payment Tracking](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#invoices-payment-tracking) - [Currency](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#currency) - [Tax & VAT](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#tax-vat) - [EORI](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#eori) - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#main-content) - [Shopify Integration](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#shopify-integration) - [Product Details & Listings](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-details-listings) - [Product Upload](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-upload) - [Inventory Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#inventory-management) - [Order Management](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#main-content) - [Order Modifications](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-modifications) - [Order Cancellations & Delays](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-cancellations-delays) - [Returns, Complaints & Disputes](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#returns-complaints-disputes) - [Order Export & Reporting](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-export-reporting) - [Shipping & Fulfilment](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#main-content) - [Shipping Basics & Requirements](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-basics-requirements) - [Self-Shipping & Courier Options](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#self-shipping-courier-options) - [Shipment Address & Location Management](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipment-address-location-management) - [Order Packaging & Shipment Preparation](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#order-packaging-shipment-preparation) - [International Shipping](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#international-shipping) - [Shipping Fees & Charges](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-fees-charges) - [Shipping Delays & Customs Issues](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-delays-customs-issues) - [General](https://helpcenter.creoate.com/im-a-seller/general?hsLang=en) - Home - Products - Pricing - Blog - Company [![](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo.png?width=500&height=267&name=creoate-logo.png)](https://www.creoate.com?hsLang=en) creoate.com Help Center Copyright © 2026, CREOATE Limited