--- title: What to do if a retailer is not responding? description: Although most retailers typically respond within 24 hours, there may be instances where it takes a little longer, especially on non-business days. We kindly request that you allow a timeframe of 72 ho --- [Skip to content](https://helpcenter.creoate.com/im-a-seller/what-to-do-if-a-retailer-is-not-responding#main-content) English Show submenu for translations ![creoate-logo-long-1.webp\]](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo-long-1.webp?height=40&name=creoate-logo-long-1.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - Go to creoate.com Go to creoate.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Seller Help Center](https://helpcenter.creoate.com/im-a-seller?hsLang=en) 2. [General](https://helpcenter.creoate.com/im-a-seller/general?hsLang=en) # What to do if a retailer is not responding? Although most retailers typically respond within 24 hours, there may be instances where it takes a little longer, especially on non-business days. We kindly request that you allow a timeframe of 72 hours.  If you have not received a response by then, please feel free to reach out to us [here](https://share-eu1.hsforms.com/1mRwBF_YSSsa0AFF7MntgAAf1j5e) so that we can promptly follow up with the vendor. **Note:** We suggest that you check your email's spam folder in case the response ended up there, but we always recommend logging into your account and viewing your messages this way so you do not miss anything!    - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#main-content) - [Account Creation & Registration](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#account-creation-registration) - [Introduction to CREOATE](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#introduction-to-creoate) - [Platform Guidelines & Rules](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#platform-guidelines-rules) - [Product Upload & Setup](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#product-upload-setup) - [Account Management](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#main-content) - [Account Administration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#account-administration) - [Store Settings & Configuration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#store-settings-configuration) - [Brand Visibility & Marketing](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#brand-visibility-marketing) - [Documentation & Reporting](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#documentation-reporting) - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#main-content) - [Invoices & Payment Tracking](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#invoices-payment-tracking) - [Currency](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#currency) - [Tax & VAT](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#tax-vat) - [EORI](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#eori) - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#main-content) - [Shopify Integration](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#shopify-integration) - [Product Details & Listings](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-details-listings) - [Product Upload](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-upload) - [Inventory Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#inventory-management) - [Order Management](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#main-content) - [Order Modifications](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-modifications) - [Order Cancellations & Delays](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-cancellations-delays) - [Returns, Complaints & Disputes](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#returns-complaints-disputes) - [Order Export & Reporting](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-export-reporting) - [Shipping & Fulfilment](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#main-content) - [Shipping Basics & Requirements](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-basics-requirements) - [Self-Shipping & Courier Options](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#self-shipping-courier-options) - [Shipment Address & Location Management](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipment-address-location-management) - [Order Packaging & Shipment Preparation](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#order-packaging-shipment-preparation) - [International Shipping](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#international-shipping) - [Shipping Fees & Charges](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-fees-charges) - [Shipping Delays & Customs Issues](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-delays-customs-issues) - [General](https://helpcenter.creoate.com/im-a-seller/general?hsLang=en) - Home - Products - Pricing - Blog - Company [![](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo.png?width=500&height=267&name=creoate-logo.png)](https://www.creoate.com?hsLang=en) creoate.com Help Center Copyright © 2026, CREOATE Limited