--- title: What to do if I forgot my password? description: If you forgot your password, when you go to the log in page you will see you have the option to click on Forgot Password?. Click on this and follow the necessary steps.  You will receive an email in a --- [Skip to content](https://helpcenter.creoate.com/im-a-seller/what-to-do-if-i-forgot-my-password#main-content) English Show submenu for translations ![creoate-logo-long-1.webp\]](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo-long-1.webp?height=40&name=creoate-logo-long-1.webp) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - Go to creoate.com Go to creoate.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Seller Help Center](https://helpcenter.creoate.com/im-a-seller?hsLang=en) 2. 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Click on this and follow the necessary steps.  You will receive an email in a few minutes with a link to reset your password.  If by chance you are still unable to log in, please get in touch with our team on Live Chat. - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#main-content) - [Account Creation & Registration](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#account-creation-registration) - [Introduction to CREOATE](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#introduction-to-creoate) - [Platform Guidelines & Rules](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#platform-guidelines-rules) - [Product Upload & Setup](https://helpcenter.creoate.com/im-a-seller/joining-creoate-onboarding?hsLang=en#product-upload-setup) - [Account Management](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#main-content) - [Account Administration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#account-administration) - [Store Settings & Configuration](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#store-settings-configuration) - [Brand Visibility & Marketing](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#brand-visibility-marketing) - [Documentation & Reporting](https://helpcenter.creoate.com/im-a-seller/account-management?hsLang=en#documentation-reporting) - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#main-content) - [Invoices & Payment Tracking](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#invoices-payment-tracking) - [Currency](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#currency) - [Tax & VAT](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#tax-vat) - [EORI](https://helpcenter.creoate.com/im-a-seller/payment-invoicing?hsLang=en#eori) - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#main-content) - [Shopify Integration](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#shopify-integration) - [Product Details & Listings](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-details-listings) - [Product Upload](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#product-upload) - [Inventory Management](https://helpcenter.creoate.com/im-a-seller/catalogue-management?hsLang=en#inventory-management) - [Order Management](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#main-content) - [Order Modifications](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-modifications) - [Order Cancellations & Delays](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-cancellations-delays) - [Returns, Complaints & Disputes](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#returns-complaints-disputes) - [Order Export & Reporting](https://helpcenter.creoate.com/im-a-seller/order-management?hsLang=en#order-export-reporting) - [Shipping & Fulfilment](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#main-content) - [Shipping Basics & Requirements](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-basics-requirements) - [Self-Shipping & Courier Options](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#self-shipping-courier-options) - [Shipment Address & Location Management](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipment-address-location-management) - [Order Packaging & Shipment Preparation](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#order-packaging-shipment-preparation) - [International Shipping](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#international-shipping) - [Shipping Fees & Charges](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-fees-charges) - [Shipping Delays & Customs Issues](https://helpcenter.creoate.com/im-a-seller/shipping-fulfilment?hsLang=en#shipping-delays-customs-issues) - [General](https://helpcenter.creoate.com/im-a-seller/general?hsLang=en) - Home - Products - Pricing - Blog - Company [![](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo.png?width=500&height=267&name=creoate-logo.png)](https://www.creoate.com?hsLang=en) creoate.com Help Center Copyright © 2026, CREOATE Limited