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I'm a Wholesaler
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General
Account
Orders
Payments & Invoicing
Shipping
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Help Center
I'm a Wholesaler
I'm a Wholesaler
General
Account
Orders
Payment & Invoicing
Shipping
I'm a Retailer
General
Account
Orders
Payments & Invoicing
Shipping
Buy Now Pay Later
I'm a Wholesaler
I sell products on Creoate
General
Can I send samples?
I'm not receiving email notifications from Creoate
How long will I get response for a query?
How do I know if an SMS was from Creoate?
The site is not working properly
Having my brand featured
My customer hasn't responded in 2 days
Report Something Suspicious
How do I know if an e-mail is from Creoate?
The customer is using my pictures
What is the Seller SLA?
What is Creoate?
How much does it cost?
How do I join?
Brexit Info
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Account
What information is needed to bulk upload?
What format is needed to bulk upload?
How long does the bulk upload service take?
Do you do bulk upload?
Can I have products in more than one category?
Retailer is not responding
How do referrals work?
Unsubscribe newsletters
I forgot my password
I want to cancel my account
Can I restrict countries?
My store banner is blurry
Can I put products on backorder?
Can I offer a discount?
How to set my store on vacation?
What is vacation mode?
Why is my store on vacation?
Can I integrate my warehouse or inventory system to Creoate?
Where can find documentation for reporting purposes?
Can I message buyers?
How can I access my account?
Editing products
Is inventory tracking important?
Updating products
My products are not live
Upload products to your store
How to add products with variations
How do I manage and upload products?
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Orders
Can I reply to a customers review?
Can I review a customer?
How do reviews work?
My customer asked for replacements
I don't want to send replacements
Can customers return items to me?
Referral order with commission charged
My customer did not reply to the modification request
Can I make an edit to an order?
Delayed order
Missing items
Damaged items
My customer did not accept the modification
Can I export all my orders in?
How do I cancel an order?
How do I amend an order?
Some items are out of stock
What can I change in the order?
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Payment & Invoicing
How do you calculate the currency exchange?
Can I choose the currency I receive in?
Do I need to be VAT registered?
How do I get paid?
When do I get paid?
How and when do I get paid?
I haven't received my money
Setting up your Payout Info
What's my payout currency?
I have received an incorrect amount
What is an EORI number?
Do I need an EORI number?
Guidance on VAT estimation
How does VAT work?
How to check an order invoice?
Can I see all my orders statement?
Where can I see my invoices?
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Shipping
I missed a scheduled shipment
My parcel is delayed in transit
My customer is being charged for delivery
Can I rebook a collection?
Can I change the customer's address?
Can I choose a collection time?
Do you reimburse me DDP if I self-ship?
Do I have to pay DDP when self-shipping?
What is DDP?
My parcel is stuck in customs
Do I need to include phytosanitary paperwork?
What is phytosanitary paperwork?
Do I need a MSDS certificate for all shipments?
What is a MSDS certificate?
Can I ship an order from two different locations?
My shipping address is different than my business address
Can I ship in 2 different times?
Shipping outside your home country
How do I get reimbursed if I self-ship?
Can I use my shipping courrier?
How to pack the order
Mark an order as fulfilled
How does shipping work?
What if the items get broken in transit?
Can I drop-off my parcel?
Can I change my pick-up address?
Will you charge me for Shipping?
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