Help Center

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Help Center

I'm a Wholesaler

I'm a Wholesaler

I sell products on Creoate

General

Can I send samples?

I'm not receiving email notifications from Creoate

How long will I get response for a query?

How do I know if an SMS was from Creoate?

The site is not working properly

Having my brand featured

My customer hasn't responded in 2 days

Report Something Suspicious

How do I know if an e-mail is from Creoate?

The customer is using my pictures

What is the Seller SLA?

What is Creoate?

How much does it cost?

How do I join?

Brexit Info

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Account

What information is needed to bulk upload?

What format is needed to bulk upload?

How long does the bulk upload service take?

Do you do bulk upload?

Can I have products in more than one category?

Retailer is not responding

How do referrals work?

Unsubscribe newsletters

I forgot my password

I want to cancel my account

Can I restrict countries?

My store banner is blurry

Can I put products on backorder?

Can I offer a discount?

How to set my store on vacation?

What is vacation mode?

Why is my store on vacation?

Can I integrate my warehouse or inventory system to Creoate?

Where can find documentation for reporting purposes?

Can I message buyers?

How can I access my account?

Editing products

Is inventory tracking important?

Updating products

My products are not live

Upload products to your store

How to add products with variations

How do I manage and upload products?

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Orders

Can I reply to a customers review?

Can I review a customer?

How do reviews work?

My customer asked for replacements

I don't want to send replacements

Can customers return items to me?

Referral order with commission charged

My customer did not reply to the modification request

Can I make an edit to an order?

Delayed order

Missing items

Damaged items

My customer did not accept the modification

Can I export all my orders in?

How do I cancel an order?

How do I amend an order?

Some items are out of stock

What can I change in the order?

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Payment & Invoicing

How do you calculate the currency exchange?

Can I choose the currency I receive in?

Do I need to be VAT registered?

How do I get paid?

When do I get paid?

How and when do I get paid?

I haven't received my money

Setting up your Payout Info

What's my payout currency?

I have received an incorrect amount

What is an EORI number?

Do I need an EORI number?

Guidance on VAT estimation

How does VAT work?

How to check an order invoice?

Can I see all my orders statement?

Where can I see my invoices?

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Shipping

I missed a scheduled shipment

My parcel is delayed in transit

My customer is being charged for delivery

Can I rebook a collection?

Can I change the customer's address?

Can I choose a collection time?

Do you reimburse me DDP if I self-ship?

Do I have to pay DDP when self-shipping?

What is DDP?

My parcel is stuck in customs

Do I need to include phytosanitary paperwork?

What is phytosanitary paperwork?

Do I need a MSDS certificate for all shipments?

What is a MSDS certificate?

Can I ship an order from two different locations?

My shipping address is different than my business address

Can I ship in 2 different times?

Shipping outside your home country

How do I get reimbursed if I self-ship?

Can I use my shipping courrier?

How to pack the order

Mark an order as fulfilled

How does shipping work?

What if the items get broken in transit?

Can I drop-off my parcel?

Can I change my pick-up address?

Will you charge me for Shipping?

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