I'm a Buyer
General
- Do you have a Loyalty Program?
- Can I refer a vendor to Creoate?
- What can I do with my wishlist?
- What information is needed to register?
- Can I subscribe to a vendor for updates?
- How to add product to my wishlist?
- How long does it take to receive a response for a query?
- How do I know if a SMS is from Creoate?
- Why am I not receiving email notifications from Creoate?
- Can I request samples from vendors?
- How can I find new products that were just added?
- Where can I see my wishlist?
- How do I know if an e-mail is from Creoate?
- What is Creoate?
- How do I report something suspicious?
- Can I contact a vendor to ask questions?
- What product categories are there?
- How can I search for new products?
Shipping
Payments & Invoicing
- How long does it take to receive my refund?
- What is an EORI number?
- Where can I find my invoices?
- Can I choose the currency I pay in?
- How do you calculate the currency exchange?
- How do I pay for orders?
- Do I need an EORI number?
- Why am I being charged VAT on the pre-voucher price of my order?
- How does VAT work?
- Do I need to be VAT registered?
Orders
- Do lead times include shipping time?
- What does it mean if my order is pending payment?
- What does it mean if my order is processing?
- What do I do if I received defective products?
- How can I place a reorder?
- What do I do if I forgot to apply my coupon?
- What should I do if my coupon is not working?
- How do I add my coupon?
- When will my order arrive?
- How do I track my order?
- Why do I need to add a payment method if I have trade credit?
- What do I do if I cannot checkout?
- Can I choose a delivery date?
- Why did my order get cancelled?
- What are the minimum orders?
- Why is my order taking so long to process?
- Why is my order pending acceptance?
- Why was my order changed?
- What do I do if I received the wrong items?
- What do I do if my order is missing items?
- Can I modify my order once it is placed?
- How do I cancel my order?
- Where do I return items?
- What can I return?
- When will I receive my refund on my returned items?
- Do I have to pay shipping for returns?
Buy Now Pay Later
- Can I pay my invoices before the due date?
- How does paying with trade credit work?
- Can I use my trade credit limit on multiple orders?
- Who is eligible for Buy Now Pay Later?
- How can I be approved for a trade account?
- Can I apply for multiple trade accounts?
- Can I apply for a credit terms if my business is new or has not launched yet?
- How do I use my trade credit on orders?
- Will I be approved for trade credit?
Account
- How do I change my billing or shipping address?
- What do I do if the vendor is not responding?
- Why do I need to register?
- Can I resell product on Amazon?
- How can I reset my password if I forgot it?
- How do I unsubscribe from newletters or other marketing emails?
- How can I join Creoate?
- What do I do if my referral discount was not applied?
- How do I close my account?