Account Management

Account Administration

• What to do if I forgot my password?
• I'm not receiving email notifications from Creoate
• How do I reactivate my storefront?
• How do I close my account?
• How can I access my account?
• How do I unsubscribe from newsletters?

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Store Settings & Configuration

• How can I change my store and/or product currency?
• Can I offer a discount?
• Can I restrict countries?
• How do I set my store to Vacation/Holiday mode?
• Why is my store banner blurry?

Brand Visibility & Marketing

• Why can I not see my store?
• How can I increase my brand's visibility on CREOATE?
• How can I have my brand featured?
• How to improve my sales/store?
• How can I personalise my marketing emails?

Documentation & Reporting

• Where can I find documentation for reporting purposes?