Order Management

Order Modifications

• What if my customer does not accept the modification?
• What am I able to change in the customer's order?
• How do I edit or amend an order?
• Can I make an edit to an order?
• My customer did not reply to the modification request
• What should I do if I am out of stock on items to send in an order?
• How is an order marked as fulfilled?

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Order Cancellations & Delays

• How do I cancel an order?
• What should I do if I need to delay an order?

Returns, Complaints & Disputes

• Can customers return items to me?
• The customer has reported damaged and/or missing items

Order Export & Reporting

• Can I export customer orders?