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Seller Help Center
Shipping & Fulfilment
Shipping & Fulfilment
How do I get reimbursed if I self-ship?
Can I ship an order from two different locations?
Shipping Basics & Requirements
Do I need to include phytosanitary paperwork?
How does shipping work?
What is phytosanitary paperwork?
What is DDP?
Do I need a MSDS certificate for all shipments?
What is a MSDS certificate?
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Self-Shipping & Courier Options
Do I have to pay DDP when self-shipping?
Can I self ship and use my own courier?
Do you reimburse me DDP if I self-ship?
Shipment Address & Location Management
Can I change the customer's address?
My shipping address is different than my business address
Can I change my pick-up/collection address?
Order Packaging & Shipment Preparation
How should I pack my order?
Can I drop-off my parcel?
Can I ship part of my order now and part later?
Do I need to print my shipping labels?
Can I choose a collection time?
International Shipping
Shipping outside your home country
Shipping Fees & Charges
My customer is being charged for delivery
Over-dimension/Heavy-weight shipment charge
Will you charge me for Shipping?
Shipping Delays & Customs Issues
I missed a scheduled shipment
Can I rebook a collection if the shipment collection has been missed?
My parcel is stuck in customs
Why has my parcel been delayed?
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