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I'm a Buyer
I buy products on Creoate
General
- Do you have a Loyalty/Reward Program?
- What information is needed to register?
- Can I message a vendor?
- How do I report something suspicious?
- How long does it take to receive a response for a query?
- How can I search for new products?
- What product categories are there?
- What is Creoate?
- How do I know if an e-mail is from Creoate?
- Where can I see my wishlist?
- What can I do with my wishlist?
- How do I know if a SMS is from Creoate?
- Why am I not receiving email notifications from Creoate?
- How to add product to my wishlist?
- How can I find new products that were just added?
- Can I subscribe to a vendor for updates?
- Can I request samples from vendors?
- Can I refer a vendor to Creoate?
Account
- How do I close my account?
- How do I change my billing or shipping address?
- How do I unsubscribe from newletters or other marketing emails?
- Why do I need to register?
- How can I reset my password if I forgot it?
- What do I do if the vendor is not responding?
- Can I resell product on Amazon?
- How can I join Creoate?
- What do I do if my referral discount was not applied?
Orders
- What are the minimum orders?
- How do I track my order?
- When will my order arrive?
- How do I cancel my order?
- Why is my order pending acceptance?
- What does it mean if my order is processing?
- Why was my order changed?
- What do I do if I received damaged products or the products are missing?
- What does it mean if my order is pending payment?
- Can I modifiy my order once it is placed?
- What do I do if I received the wrong items?
- Where is my order? How long will it take?
- Why did my order get cancelled?
- Can I choose a delivery date?
- What do I do if I cannot check-out?
- How can I place a reorder?
- How do I add my coupon?
- Do lead times include shipping time?
- What should I do if my coupon is not working?
- What do I do if I forgot to apply my coupon?
Returns
Payments & Invoicing
- What to do if you are overdue paying your invoices.
- I need more time to pay and would like a payment extension.
- How does VAT work?
- How do I pay for orders?
- Why am I being charged VAT on the pre-voucher price of my order?
- What is an EORI number?
- Do I need an EORI number?
- Can I choose the currency I pay in?
- How do you calculate the currency exchange?
- Where can I find my invoices?
- How long does it take to receive my refund?
Shipping
Buy Now Pay Later (Trade Credit)
- How do I apply for trade credit?
- What happens if my trade credit application is rejected?
- What is Buy Now, Pay Later?
- Can I apply for a credit terms if my business is new or has not launched yet?
- Who is eligible for Buy Now Pay Later?
- Can I use my trade credit limit on multiple orders?
- How do I use my trade credit on orders?
- Can I pay my invoices before the due date?
- How can I be approved for a trade account?
- Why should I apply for more trade credit?
- Can I apply for multiple trade accounts?
- How does paying with trade credit work?
- Will I be approved for trade credit?
- Can I use my trade credit on an order that includes a Mystery or Sample box?
- Why do I need to add a payment method if I have trade credit?
Mystery Box
- Can I use my trade credit on an order that includes a Mystery or Sample box?
- How do I sign up to receive a mystery box?
- Why can I not find the products in my mystery box on your website?
- When will my mystery box arrive?
- Is my mystery box free?
- What is a mystery box?
- Can I buy or order another mystery box?