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I'm a Seller
I sell products on Creoate
Joining CREOATE & Onboarding
General
- How can I personalise my marketing emails?
- Affiliate Programme FAQs
- Why is a customer using my pictures?
- How can I have my brand featured?
- How do I know if an e-mail is from Creoate?
- What is the Seller SLA?
- What do I do if I receive a message from Creoate that I think is spam?
- My customer hasn't responded in 2 days
- The site is not working properly.
- How do I know if an SMS was from Creoate?
- I'm not receiving email notifications from Creoate
- Brexit Info
Catalogue Management
- How do I integrate CREOATE with Shopify?
- How do I manage and upload products?
- Can I bulk upload my products to CREOATE?
- How to add product photos including a cover image.
- Do you offer the service to bulk upload my products?
- How do I add products with variations?
- How do I edit products?
- How do I upload products to my store?
- Why are my products not live?
- What information is needed for me to list a product?
- Can I put products on backorder?
- Is inventory tracking important?
- How do I delete a product from my store.
- How to add a minimum order quality (MOQ or Pack Size) to a product.
- Can I have products in more than one category?
- Shopify Sync FAQ
- Supported Variation Types for Shopify
- How to exclude products from your Shopify integration
- How do I set up the correct prices on my store using Shopify
Account
- What is a Shopify token & how do I create one?
- Can I offer a discount?
- How to improve my sales/store?
- How do I set my store to Vacation/Holiday mode?
- Why can I not see my store?
- Why is my store banner blurry?
- Can I message buyers?
- How do I close my store and cancel my account?
- What to do if a retailer is not responding?
- Where can I find documentation for reporting purposes?
- Can I restrict countries?
- What to do if I forgot my password?
- Can I integrate my warehouse or inventory system to Creoate?
- How can I access my account?
- How do I reactivate my storefront?
- How can I change my store and/or product currency?
Orders
- Why was I charged commissions on an order where I referred the retailer?
- Can customers return items to me?
- The customer has reported damaged and/or missing items
- How do I cancel an order?
- How do I edit or amend an order?
- What am I able to change in the customer's order?
- What should I do if I am out of stock on items to send in an order?
- Can I export customer orders?
- What if my customer does not accept the modification?
- What should I do if I need to delay an order?
- How do reviews work?
- My customer did not reply to the modification request
- Can I review a customer?
Payment & Invoicing
- How does Tax/VAT work?
- I have not been paid for my order
- How and when do I get paid?
- How do you calculate the currency exchange?
- Can I choose the currency for my payouts?
- What's my payout currency?
- How to view an order's invoice?
- Can I see all of my orders on a statement?
- Where can I see my invoices?
- Do I need an EORI number?
- What is an EORI number?
- I have received an incorrect amount
Shipping
- Can I self ship and use my own courier?
- Over-dimension/Heavy-weight shipment charge
- How is an order marked as fulfilled?
- How does shipping work?
- Can I change my pick-up/collection address?
- How do I get reimbursed if I self-ship?
- My customer is being charged for delivery
- Can I change the customer's address?
- Shipping outside your home country
- Can I rebook a collection if the shipment collection has been missed?
- Can I choose a collection time?
- Where is Creoate available?
- Why has my parcel been delayed?
- Can I ship part of my order now and part later?
- Can I drop-off my parcel?
- Do I need to print my shipping labels?
- How should I pack my order?
- Do I have to pay DDP when self-shipping?
- Will you charge me for Shipping?
- What is DDP?
- Do I need to include phytosanitary paperwork?
- What is phytosanitary paperwork?
- Do I need a MSDS certificate for all shipments?
- What is a MSDS certificate?
- Can I ship an order from two different locations?
- My shipping address is different than my business address