The products are defective

We're sorry to hear that. Suppliers resolve defective items in the first instance as they are packed directly by themselves, so please report this via the Message Supplier button next to the specific order in your orders dashboard.
All our suppliers are vetted and typically resolve fairly quickly but we are here to make sure this is resolved to your satisfaction or any adjustments are made to your invoice if necessary.
Please allow 72h for the supplier to solve the issue. In the rare event you have not heard back, please forward us the proof of defect here.