---
title: What to do if a retailer is not responding?
description: Although most retailers typically respond within 24 hours, there may be instances where it takes a little longer, especially on non-business days. We kindly request that you allow a timeframe of 72 ho
---

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# What to do if a retailer is not responding?

Although most retailers typically respond within 24 hours, there may be instances where it takes a little longer, especially on non-business days. We kindly request that you allow a timeframe of 72 hours.  If you have not received a response by then, please feel free to reach out to us [here](https://share-eu1.hsforms.com/1mRwBF_YSSsa0AFF7MntgAAf1j5e) so that we can promptly follow up with the vendor.

**Note:** We suggest that you check your email's spam folder in case the response ended up there, but we always recommend logging into your account and viewing your messages this way so you do not miss anything! 

 

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