What to do if my customer asks for replacements?

You are able to replace faulty or damaged items if you wish, just let us know and we will confirm the customer would like replacements.  Then it will be your responsibility to organise the shipping and tracking communications with the customer and determine who is to pay the shipping cost. 

**Please note as stated above we do not cover shipping for replacement items.  If you do not wish to send a replacement, please let us know by speaking to us on Live Chat here.**