Retailer Help Center

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Retailer Help Center

I'm a Buyer

I'm a Buyer

General

How can I search for new products?

What product categories are there?

Can I contact a vendor to ask questions?

How do I report something suspicious?

What is Creoate?

How do I know if an e-mail is from Creoate?

Where can I see my wishlist?

How can I find new products that were just added?

Can I request samples from vendors?

Why am I not receiving email notifications from Creoate?

How do I know if a SMS is from Creoate?

How long does it take to receive a response for a query?

How to add product to my wishlist?

Can I subscribe to a vendor for updates?

What information is needed to register?

What can I do with my wishlist?

Can I refer a vendor to Creoate?

Do you have a Loyalty Program?

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Shipping

Why am I being asked to pay DDP upon arrival of my order?

Do I have to pay DDP?

What is DDP?

What do I do if my order is lost?

Can I change my shipping address?

What should I do if my order is stuck in customs?

Are there extra charges on arrival?

Is drop shipping available?

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Payments & Invoicing

Do I need to be VAT registered?

How does VAT work?

Why am I being charged VAT on the pre-voucher price of my order?

Do I need an EORI number?

How do I pay for orders?

How do you calculate the currency exchange?

Can I choose the currency I pay in?

Where can I find my invoices?

What is an EORI number?

How long does it take to receive my refund?

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Orders

Do I have to pay shipping for returns?

When will I receive my refund on my returned items?

What can I return?

Where do I return items?

How do I cancel my order?

Can I modify my order once it is placed?

What do I do if my order is missing items?

What do I do if I received the wrong items?

Why was my order changed?

Why is my order pending acceptance?

Why is my order taking so long to process?

What are the minimum orders?

Why did my order get cancelled?

Can I choose a delivery date?

What do I do if I cannot checkout?

Why do I need to add a payment method if I have trade credit?

How do I track my order?

When will my order arrive?

How do I add my coupon?

What should I do if my coupon is not working?

What do I do if I forgot to apply my coupon?

How can I place a reorder?

What do I do if I received defective products?

What does it mean if my order is processing?

What does it mean if my order is pending payment?

Do lead times include shipping time?

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Buy Now Pay Later

Will I be approved for trade credit?

How do I use my trade credit on orders?

Can I apply for a credit terms if my business is new or has not launched yet?

Can I apply for multiple trade accounts?

How can I be approved for a trade account?

Who is eligible for Buy Now Pay Later?

Can I use my trade credit limit on multiple orders?

How does paying with trade credit work?

Can I pay my invoices before the due date?

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Account

How do I close my account?

What do I do if my referral discount was not applied?

How can I join Creoate?

How do I unsubscribe from newletters or other marketing emails?

How can I reset my password if I forgot it?

Can I resell product on Amazon?

Why do I need to register?

How do I change my billing or shipping address?

What do I do if the vendor is not responding?

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Mystery Box

Can I buy or order another mystery box?

When will my mystery box arrive?

Is my mystery box free?

Why can I not find the products in my mystery box on your website?

What is a mystery box?

How do I sign up to receive a mystery box?

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