---
title: How can I access my account?
description: Once your account is approved, you will need to reset your password to login. Step 1: Click Login / Register and choose the option to login with an existing account Step 2: Follow the steps to reset y
---

[Skip to content](https://helpcenter.creoate.com/how-can-i-access-my-account#main-content)

English

Show submenu for translations

![creoate-logo-long-1.png\]](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo-long-1.png?height=40&name=creoate-logo-long-1.png)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- English
  
  Show submenu for translations
- Homepage

 Homepage

 Hello, How can we help you?

- There are no suggestions because the search field is empty.

1. [We're here to help](https://helpcenter.creoate.com/?hsLang=en)
2. [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en)
3. [Account](https://helpcenter.creoate.com/im-a-seller?hsLang=en#account)

# How can I access my account?

Once your account is approved, you will need to reset your password to login.

**Step 1:** Click Login / Register and choose the option to login with an existing account

**Step 2:** Follow the steps to reset your password using the email address you registered with or where you received your notification

- [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en#main-content)

    - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller?hsLang=en#joining-creoate-onboarding)
    - [General](https://helpcenter.creoate.com/im-a-seller?hsLang=en#general)
    - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller?hsLang=en#catalogue-management)
    - [Account](https://helpcenter.creoate.com/im-a-seller?hsLang=en#account)
    - [Orders](https://helpcenter.creoate.com/im-a-seller?hsLang=en#orders)
    - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller?hsLang=en#payment-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-seller?hsLang=en#shipping)
- [I'm a Buyer](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#main-content)

    - [General](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#general)
    - [Account](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#account)
    - [Orders](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#orders)
    - [Returns](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#returns)
    - [Payments & Invoicing](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#payments-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#shipping)
    - [Buy Now Pay Later (Trade Credit)](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#buy-now-pay-later-trade-credit)
    - [Mystery Box](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#mystery-box)

- Home
- Products
- Pricing
- Blog
- Company

[![Chill listening crop-3](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-icon.png?width=24&height=24&name=creoate-icon.png "Chill listening crop-3")](https://www.creoate.com?hsLang=en)

Creoate Help Center

Copyright © 2026, CREOATE Limited