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We're here to help

I'm a Buyer

I'm a Buyer

I buy products on Creoate

General

How long does it take to receive a response for a query?

How can I search for new products?

What product categories are there?

What is Creoate?

How do I know if an e-mail is from Creoate?

Where can I see my wishlist?

What can I do with my wishlist?

Can I contact a vendor to ask questions?

How do I know if a SMS is from Creoate?

Why am I not receiving email notifications from Creoate?

Do you have a Loyalty Program?

How to add product to my wishlist?

How can I find new products that were just added?

Can I subscribe to a vendor for updates?

Can I request samples from vendors?

Can I refer a vendor to Creoate?

How do I report something suspicious?

What information is needed to register?

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Account

How do I unsubscribe from newletters or other marketing emails?

Why do I need to register?

What do I do if the vendor is not responding?

Can I resell product on Amazon?

How do I change my billing or shipping address?

How can I join Creoate?

What do I do if my referral discount was not applied?

How do I close my account?

How can I reset my password if I forgot it?

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Orders

Can I modifiy my order once it is placed?

What do I do if my order is missing items?

What do I do if I received the wrong items?

What do I do if I received damaged products?

Why was my order changed?

Why is my order pending acceptance?

Why is my order taking so long to process?

What are the minimum orders?

Why did my order get cancelled?

Can I choose a delivery date?

What do I do if I cannot check-out?

Do I have to pay shipping for returns?

Why do I need to add a payment method if I have trade credit?

What can I return?

How can I place a reorder?

How do I cancel my order?

How do I add my coupon?

When will my order arrive?

How do I track my order?

Do lead times include shipping time?

What should I do if my coupon is not working?

What does it mean if my order is processing?

What do I do if I forgot to apply my coupon?

When will I receive my refund on my returned items?

Where do I return items?

What does it mean if my order is pending payment?

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Payments & Invoicing

What is an EORI number?

Why am I being charged VAT on the pre-voucher price of my order?

Do I need an EORI number?

How does VAT work?

Can I choose the currency I pay in?

How do you calculate the currency exchange?

Do I need to be VAT registered?

How do I pay for orders?

Where can I find my invoices?

How long does it take to receive my refund?

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Shipping

What is DDP?

Do I have to pay DDP?

What do I do if my order is lost?

Why am I being asked to pay DDP upon arrival of my order?

Can I change my shipping address?

What should I do if my order is stuck in customs?

Are there extra charges on arrival?

Is drop shipping available?

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Buy Now Pay Later

What is Buy Now, Pay Later?

What happens if my trade credit application is rejected?

How do I apply for trade credit?

Can I apply for a credit terms if my business is new or has not launched yet?

Who is eligible for Buy Now Pay Later?

How do I apply to increase my trade credit limit?

Can I use my trade credit limit on multiple orders?

How do I use my trade credit on orders?

Can I pay my invoices before the due date?

How can I be approved for a trade account?

Why should I apply for more trade credit?

Can I apply for multiple trade accounts?

How does paying with trade credit work?

Will I be approved for trade credit?

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Mystery Box

How do I sign up to receive a mystery box?

Why can I not find the products in my mystery box on your website?

When will my mystery box arrive?

Is my mystery box free?

What is a mystery box?

Can I buy or order another mystery box?

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