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I'm a Buyer
General
Account
Orders
Payments & Invoicing
Shipping
Buy Now Pay Later
Mystery Box
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We're here to help
I'm a Buyer
I'm a Seller
General
Account
Orders
Payment & Invoicing
Shipping
I'm a Buyer
General
Account
Orders
Payments & Invoicing
Shipping
Buy Now Pay Later
Mystery Box
Contact Us
I'm a Buyer
I buy products on Creoate
General
How long will I get response for a query?
The site is not working properly
My supplier hasn't responded in 2 days
Can I request samples to suppliers?
Can I refer a supplier to Creoate?
I'm not receiving email notifications from Creoate
How do I know if an SMS was from Creoate?
Can I subscribe to a category for updates?
Can I subscribe to a brand for updates?
What product categories are there?
How can I filter my search?
Searching featured brands
Searching by product
Searching by brand
Searching for new products
How can I search for products?
How do I know if an e-mail is from Creoate?
Report Something Suspicious
What can I do with my wishlist?
Where can I see my wishlist?
How to add things to my wishlist?
What information is needed to register?
Loyalty Program
How does Creoate select brands?
How can I search for new products?
Can I contact the brands to ask questions?
What is Creoate?
Is drop shipping available?
See more
Account
Unsubscribe newsletters
I forgot my password
Wholesaler not responding
I want to cancel my account
Download pictures and data for POS and your website
Why do I need to register?
Can I resell on Amazon?
How can I join?
How do referrals work?
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Orders
60-Day Returns
Do I have to pay shipping for returns?
Where do I return items to?
My coupon did not apply
I have trade credit, why do I need to insert a payment method?
My order was changed
How do reviews work?
My coupon shows an error
How do I add my coupon?
I forgot to apply my coupon
I don't want replacements
I returned items. When will I get my refund?
What can I return?
My order has damaged items
My order has missing items
I'm having an issue at check-out
My order has wrong items
The products are defective
My order is delayed
My order is pending acceptance for a long time
My order is processing for a long time
I want to cancel my order
Can I choose a delivery date?
My order was cancelled
The supplier hasn't accepted my order
My order is pending payment. What can I do?
My order is pending payment. What does that mean?
My order is pending acceptance. How long does it take?
My order is pending acceptance. What does that mean?
My order is processing. How long does it take?
My order is processing. What does that mean?
What are the minimum orders?
Can I amend my order?
How do I track my order?
Do lead times include shipping time?
When will my order arrive?
How can I place a reorder?
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Payments & Invoicing
Why am I being charged VAT on the Pre-Voucher Price of my Order?
How do I pay for orders?
How long does it take to get my refund?
Making Payments
How do you calculate the currency exchange?
Can I choose the currency I pay in?
Do I need to be VAT registered?
Do I need an EORI number?
What is an EORI number?
Where can I see my invoices?
How does VAT work?
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Shipping
My parcel is lost
My parcel is stuck in customs
I'm being asked to pay DDP upon arrival
Do I have to pay DDP?
What is DDP?
How much is shipping?
Can I change the shipping address?
Are the extra charges on arrival?
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Buy Now Pay Later
What is Buy Now Pay Later?
What information is required for a Trade Credit
Who is eligible for Buy Now Pay Later?
Can I pay my invoices before due date?
How can I apply for an increase to my account limit?
Do I need to use all my trade account limits in one order?
How do I use my account limits?
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Mystery Box
When will my mystery box arrive?
Can I buy/order another box?
Products in the box are not available on your website?
Is my mystery box free?