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Joining CREOATE & Onboarding
General
Catalogue Management
Account
Orders
Payment & Invoicing
Shipping
I'm a Buyer
General
Account
Orders
Returns
Payments & Invoicing
Shipping
Buy Now Pay Later (Trade Credit)
Mystery Box
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We're here to help
I'm a Buyer
I'm a Seller
Joining CREOATE & Onboarding
General
Catalogue Management
Account
Orders
Payment & Invoicing
Shipping
I'm a Buyer
General
Account
Orders
Returns
Payments & Invoicing
Shipping
Buy Now Pay Later (Trade Credit)
Mystery Box
I'm a Buyer
I buy products on Creoate
General
How do I report something suspicious?
How long does it take to receive a response for a query?
How can I search for new products?
What product categories are there?
What is Creoate?
How do I know if an e-mail is from Creoate?
Where can I see my wishlist?
What can I do with my wishlist?
Can I contact a vendor to ask questions?
How do I know if a SMS is from Creoate?
Why am I not receiving email notifications from Creoate?
Do you have a Loyalty Program?
How to add product to my wishlist?
How can I find new products that were just added?
Can I subscribe to a vendor for updates?
Can I request samples from vendors?
Can I refer a vendor to Creoate?
What information is needed to register?
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Account
How do I close my account?
How do I change my billing or shipping address?
How do I unsubscribe from newletters or other marketing emails?
Why do I need to register?
How can I reset my password if I forgot it?
What do I do if the vendor is not responding?
Can I resell product on Amazon?
How can I join Creoate?
What do I do if my referral discount was not applied?
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Orders
What are the minimum orders?
How do I track my order?
When will my order arrive?
How do I cancel my order?
Why is my order pending acceptance?
What does it mean if my order is processing?
Why was my order changed?
What do I do if I received damaged products or the products are missing?
What does it mean if my order is pending payment?
Can I modifiy my order once it is placed?
What do I do if I received the wrong items?
Why is my order taking so long to process?
Why did my order get cancelled?
Can I choose a delivery date?
What do I do if I cannot check-out?
How can I place a reorder?
How do I add my coupon?
Do lead times include shipping time?
What should I do if my coupon is not working?
What do I do if I forgot to apply my coupon?
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Returns
How long do I have to return items?
Do I have to pay shipping for returns?
When will I receive my refund on my returned items?
Where do I return items?
What can I return?
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Payments & Invoicing
How does VAT work?
How do I pay for orders?
Why am I being charged VAT on the pre-voucher price of my order?
What is an EORI number?
Do I need an EORI number?
Can I choose the currency I pay in?
How do you calculate the currency exchange?
Where can I find my invoices?
How long does it take to receive my refund?
What to do if you are overdue paying your invoices.
I need more time to pay and would like a payment extension.
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Shipping
Can I change my shipping address?
What is DDP?
Do I have to pay DDP?
What do I do if my order is lost?
Why am I being asked to pay DDP upon arrival of my order?
Are there extra charges on arrival?
Is drop shipping available?
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Buy Now Pay Later (Trade Credit)
How do I apply for trade credit?
What happens if my trade credit application is rejected?
What is Buy Now, Pay Later?
Can I apply for a credit terms if my business is new or has not launched yet?
Who is eligible for Buy Now Pay Later?
How do I apply to increase my trade credit limit?
Can I use my trade credit limit on multiple orders?
How do I use my trade credit on orders?
Can I pay my invoices before the due date?
How can I be approved for a trade account?
Why should I apply for more trade credit?
Can I apply for multiple trade accounts?
How does paying with trade credit work?
Will I be approved for trade credit?
Can I use my trade credit on an order that includes a Mystery or Sample box?
Why do I need to add a payment method if I have trade credit?
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Mystery Box
How do I sign up to receive a mystery box?
Why can I not find the products in my mystery box on your website?
When will my mystery box arrive?
Is my mystery box free?
What is a mystery box?
Can I buy or order another mystery box?
Can I use my trade credit on an order that includes a Mystery or Sample box?
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