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We're here to help

I'm a Buyer

I'm a Buyer

I buy products on Creoate

General

Can I message a vendor?

How do I report something suspicious?

How long does it take to receive a response for a query?

How can I search for new products?

What product categories are there?

What is Creoate?

How do I know if an e-mail is from Creoate?

Where can I see my wishlist?

What can I do with my wishlist?

How do I know if a SMS is from Creoate?

Why am I not receiving email notifications from Creoate?

Do you have a Loyalty Program?

How to add product to my wishlist?

How can I find new products that were just added?

Can I subscribe to a vendor for updates?

Can I request samples from vendors?

Can I refer a vendor to Creoate?

What information is needed to register?

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Account

How do I close my account?

How do I change my billing or shipping address?

How do I unsubscribe from newletters or other marketing emails?

Why do I need to register?

How can I reset my password if I forgot it?

What do I do if the vendor is not responding?

Can I resell product on Amazon?

How can I join Creoate?

What do I do if my referral discount was not applied?

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Orders

What are the minimum orders?

How do I track my order?

When will my order arrive?

How do I cancel my order?

Why is my order pending acceptance?

What does it mean if my order is processing?

Why was my order changed?

What do I do if I received damaged products or the products are missing?

What does it mean if my order is pending payment?

Can I modifiy my order once it is placed?

What do I do if I received the wrong items?

Where is my order? How long will it take?

Why did my order get cancelled?

Can I choose a delivery date?

What do I do if I cannot check-out?

How can I place a reorder?

How do I add my coupon?

Do lead times include shipping time?

What should I do if my coupon is not working?

What do I do if I forgot to apply my coupon?

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Returns

Our return policy and FAQs

Payments & Invoicing

How does VAT work?

How do I pay for orders?

Why am I being charged VAT on the pre-voucher price of my order?

What is an EORI number?

Do I need an EORI number?

Can I choose the currency I pay in?

How do you calculate the currency exchange?

Where can I find my invoices?

How long does it take to receive my refund?

What to do if you are overdue paying your invoices.

I need more time to pay and would like a payment extension.

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Shipping

Can I change my shipping address?

What is DDP?

Do I have to pay DDP?

What do I do if my order is lost?

Why am I being asked to pay DDP upon arrival of my order?

Are there extra charges on arrival?

Is drop shipping available?

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Buy Now Pay Later (Trade Credit)

How do I apply for trade credit?

What happens if my trade credit application is rejected?

What is Buy Now, Pay Later?

Can I apply for a credit terms if my business is new or has not launched yet?

Who is eligible for Buy Now Pay Later?

Can I use my trade credit limit on multiple orders?

How do I use my trade credit on orders?

Can I pay my invoices before the due date?

How can I be approved for a trade account?

Why should I apply for more trade credit?

Can I apply for multiple trade accounts?

How does paying with trade credit work?

Will I be approved for trade credit?

Can I use my trade credit on an order that includes a Mystery or Sample box?

Why do I need to add a payment method if I have trade credit?

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Mystery Box

How do I sign up to receive a mystery box?

Why can I not find the products in my mystery box on your website?

When will my mystery box arrive?

Is my mystery box free?

What is a mystery box?

Can I buy or order another mystery box?

Can I use my trade credit on an order that includes a Mystery or Sample box?

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