AMENDMENT - BEFORE SHIPMENT
An order may be amended if it has not yet been fulfilled. Please check the order details carefully before fulfilment as we are not always be able to fix any issues after you ship the order to the customer. If you need to amend an order, you have the following options:
Items out of stock:
- Remove stock and suggest a replacement to the customer using the order modification the order.
- If no replacements are available change the quantity of the item to 0 or if the customer declines, choose Request a Refund in your Orders Dashboard.
Other modifications: You can also request a modification for non product quantity reasons such as VAT.
AMENDMENTS - AFTER SHIPMENT
Sometimes mistakes or issues happen enroute. If any items need to be adjusted after fulfilment, due to being missed out or damage, please complete this form