---
title: How long does it take to receive a response for a query?
description: Our chat feature is here to provide you with the information you need, along with the response time tailored to your query! If a query requires additional time, our team will communicate this with you
---

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# How long does it take to receive a response for a query?

Our chat feature is here to provide you with the information you need, along with the response time tailored to your query! If a query requires additional time, our team will communicate this with you and send an email once we have gathered the necessary information to resolve your query.

Please make sure to review our FAQs as they have been recently updated and provide a wealth of information! 

- [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en#main-content)

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- [I'm a Buyer](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#main-content)

    - [General](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#general)
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    - [Payments & Invoicing](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#payments-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#shipping)
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