---
title: I'm not receiving email notifications from Creoate
description: Please make sure you complete these 2 steps. 1. Check your spam folder and make sure to mark our email domain @creoate.com as safe on your email account provider.   2. Log into your dashboard and clic
---

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1. [We're here to help](https://helpcenter.creoate.com/?hsLang=en)
2. [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en)
3. [General](https://helpcenter.creoate.com/im-a-seller?hsLang=en#general)

# I'm not receiving email notifications from Creoate

Please make sure you complete these 2 steps.

1\. Check your spam folder and make sure to mark our email domain @creoate.com as safe on your email account provider.  

2\. Log into your dashboard and click on ***Messages**.*  You will then be in your inbox and will also see an option for ***Settings**.*  If you click on this tab you will see that you have the option to check 3 boxes.  Please make sure to check the 2nd and 3rd boxes, but it is also recommended you check the first box so you receive messages in your dashboard from retailers as well.  After you do this make sure to click ***Save Changes.*** 

***![inbox](https://helpcenter.creoate.com/hs-fs/hubfs/inbox.png?width=688&height=138&name=inbox.png)***

 

- [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en#main-content)

    - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller?hsLang=en#joining-creoate-onboarding)
    - [General](https://helpcenter.creoate.com/im-a-seller?hsLang=en#general)
    - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller?hsLang=en#catalogue-management)
    - [Account](https://helpcenter.creoate.com/im-a-seller?hsLang=en#account)
    - [Orders](https://helpcenter.creoate.com/im-a-seller?hsLang=en#orders)
    - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller?hsLang=en#payment-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-seller?hsLang=en#shipping)
- [I'm a Buyer](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#main-content)

    - [General](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#general)
    - [Account](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#account)
    - [Orders](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#orders)
    - [Returns](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#returns)
    - [Payments & Invoicing](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#payments-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#shipping)
    - [Buy Now Pay Later (Trade Credit)](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#buy-now-pay-later-trade-credit)
    - [Mystery Box](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#mystery-box)

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