My parcel is delayed in transit

The most common reason for a parcel to be delayed in transit is when it's on hold with customs. This may happen for several reasons (i.e - missing documentation). We have an open communication channel with our couriers and work together as much as possible to solve these situations promptly. Feel free to let us know here and we're happy to check with our courier what is the situation exactly.

Please note that if it's stuck in customs, we don't have a way to proactively find out why the parcel is being held nor can we interfere to influence the process as they are allowed to hold a parcel as long as deemed fit. Missing paperwork is the exception to the above.