If you do notice an order from one of your existing retailers where commissions were charged, it means the retailer did not use your referral link when the purchase was made or they were previously referred by another brand.
Not to worry though!
Please reach out to our customer success agents on Live Chat with proof that shows the retailer purchased from you prevoiusly.
To be classified as a previous retailer:
- Please provide the retailer’s information including their business name, address, and point of contact
- An invoice with date & time from the retailer within the past two years before they purchased from you on CREOATE
- The invoice MUST be submitted within 2 weeks of when the retailer placed their order with you on CREOATE
Once submitted our support team will review the documents you have provided. If verified, we will confirm that the retailer's most recent order will have a 0% commission.
**Please note: all commission adjustments MUST be requested prior to your order payout date. We are unable to issue refunds for the commission on orders that have already been paid out. If you have any questions about a specific order, please reach out to us on Live Chat.**