Why was I charged commissions on an order where I referred the retailer?

If you do notice an order from one of your existing retailers where commissions were charged, it means the retailer did not use your referral link when the purchase was made or they were previously referred by another brand. 
Not to worry though!
Please fill out this form so our team can review the information you provided and adjust the order if the commission removal was approved. 
The invoice MUST be submitted within 2 weeks of when the retailer placed their order with you on CREOATE
**Please note: all commission adjustments MUST be requested prior to your order payout date.  We are unable to issue refunds for the commission on orders that have already been paid out.  If you have any questions about a specific order, please reach out to us on Live Chat.**