If you do notice an order from one of your existing retailers where commissions were charged, it means the retailer did not use your referral link when the purchase was made or they were previously referred by another brand.
Not to worry though!
Please fill out this form so our team can review the information you provided and adjust the order if the commission removal was approved.
The invoice MUST be submitted within 2 weeks of when the retailer placed their order with you on CREOATE
**Please note: all commission adjustments MUST be requested prior to your order payout date. We are unable to issue refunds for the commission on orders that have already been paid out. If you have any questions about a specific order, please reach out to us on Live Chat.**
I. Eligibility & Deadlines
- Invoice/Receipt Timeframe: Proof of direct transaction with the customer must be dated within 12 months of the original marketplace order.
- Submission Deadline: Submit your commission removal request within 14 calendar days of the original marketplace order.
II. Required Proof of Existing Relationship
Provide evidence of a prior business relationship with the retailer before their marketplace signup/order:
- Payment Records: Redacted bank statements or payment processor records showing direct transactions from the retailer to your brand.
- Shipping/Delivery Records: Shipping labels, tracking, or delivery confirmations for direct orders to the retailer.
III. Supporting Communication
Dated communication predating their marketplace signup:
- Email Correspondence: Dated email chains discussing past orders or business, clearly showing the retailer's business email.
- Direct Messaging Logs: Dated screenshots/exports from platforms like Instagram DMs, Facebook Messenger, or WhatsApp showing prior business discussions.
- Website/Contact Form Inquiries: Records from your website/CRM showing dated inquiries from the retailer.