We proudly offer a 60-day return policy designed to assist you in managing unsold stock from vendors you have not previously purchased from. We aim to minimise the risk of unsold items while ensuring you can continually offer your customers new and exciting products.
Eligibility:
- Items must be in unused, resalable condition and in the original packaging.
- Underwear and swimwear cannot be returned.
- The 60 days is calculated from the order placement date.
- Returns are only applicable for your initial purchase with a vendor.
Sets, boxes, or bundles need to be returned as complete units:
Example 1: If you buy 1 bundle of 10 hats, all 10 hats must be returned.
Example 2: If you purchase 2 sets of 3 candles, you must return a complete set of 3 candles.
Example 3: If you buy 10 individual toothbrushes, you can return from 0 to 10 toothbrushes.
Example 4: If you buy a box of 6 soaps, you must return the entire box of 6 soaps.
To be clear, you will not be eligible for free returns from the US or UK if:
- They have previous orders with a vendor.
- The order has reached the overdue date (usually 60 days).
We only offer free returns from the UK and the US. Free returns are not currently available from EU brands.