Retailer Help Center

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Retailer Help Center

I'm a Buyer

I'm a Buyer

General

Can I refer a vendor to Creoate?

What can I do with my wishlist?

What information is needed to register?

Can I subscribe to a vendor for updates?

How to add product to my wishlist?

How long does it take to receive a response for a query?

How do I know if a SMS is from Creoate?

Why am I not receiving email notifications from Creoate?

Can I request samples from vendors?

How can I find new products that were just added?

Where can I see my wishlist?

How do I know if an e-mail is from Creoate?

What is Creoate?

How do I report something suspicious?

Can I contact a vendor to ask questions?

Do you have a Loyalty Program?

What product categories are there?

How can I search for new products?

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Shipping

Are there extra charges on arrival?

What should I do if my order is stuck in customs?

Can I change my shipping address?

What do I do if my order is lost?

What is DDP?

Do I have to pay DDP?

Why am I being asked to pay DDP upon arrival of my order?

Is drop shipping available?

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Payments & Invoicing

How long does it take to receive my refund?

What is an EORI number?

Where can I find my invoices?

Can I choose the currency I pay in?

How do you calculate the currency exchange?

How do I pay for orders?

Do I need an EORI number?

Why am I being charged VAT on the pre-voucher price of my order?

How does VAT work?

Do I need to be VAT registered?

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Orders

Do lead times include shipping time?

What does it mean if my order is pending payment?

What does it mean if my order is processing?

What do I do if I received defective products?

How can I place a reorder?

What do I do if I forgot to apply my coupon?

What should I do if my coupon is not working?

How do I add my coupon?

When will my order arrive?

How do I track my order?

Why do I need to add a payment method if I have trade credit?

What do I do if I cannot checkout?

Can I choose a delivery date?

Why did my order get cancelled?

What are the minimum orders?

Why is my order taking so long to process?

Why is my order pending acceptance?

Why was my order changed?

What do I do if I received the wrong items?

What do I do if my order is missing items?

Can I modify my order once it is placed?

How do I cancel my order?

Where do I return items?

What can I return?

When will I receive my refund on my returned items?

Do I have to pay shipping for returns?

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Buy Now Pay Later

Can I pay my invoices before the due date?

How does paying with trade credit work?

Can I use my trade credit limit on multiple orders?

Who is eligible for Buy Now Pay Later?

How can I be approved for a trade account?

Can I apply for multiple trade accounts?

What is Buy Now, Pay Later?

How do I apply to increase my trade credit limit?

Can I apply for a credit terms if my business is new or has not launched yet?

How do I use my trade credit on orders?

Why should I apply for more trade credit?

Will I be approved for trade credit?

What happens if my trade credit application is rejected?

How do I apply for trade credit?

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Account

Why do I need to register?

Can I resell product on Amazon?

How can I reset my password if I forgot it?

How do I unsubscribe from newletters or other marketing emails?

How can I join Creoate?

What do I do if my referral discount was not applied?

How do I close my account?

How do I change my billing or shipping address?

What do I do if the vendor is not responding?

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Mystery Box

Why can I not find the products in my mystery box on your website?

Is my mystery box free?

When will my mystery box arrive?

Can I buy or order another mystery box?

What is a mystery box?

How do I sign up to receive a mystery box?

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