As per the Terms and Conditions, you have 5 working days (from receiving the order) to report the damaged and/or missing items in the order. If you do not timely report the issue, the product shall be deemed delivered and satisfactory.
Since vendors handle shipping directly, it's essential that you take the following steps:
- Create a Report (Critical for reporting purposes)
- Send the Vendor a Message
Locate the specific order in your Orders Dashboard and click on the Message Supplier button next to it. Use this to inform the vendor about the issue promptly.
Next to the Message Supplier button, you’ll find the Report an Issue button. Click it, and a pop-up will appear with various options. Select from Damaged/Missing/Incorrect Items, complete all the required fields, and submit the form.
Taking both steps ensures the vendor is notified and the issue is formally logged for resolution.
Once the report has been submitted, there are two outcomes:
- The Seller agrees to ship a replacement of damaged/missing products.
- The Seller agrees to ship a replacement of damaged/missing products: In this case, we will remove the damaged/missing items from your order, process you the refund (if there is any)
Note: You will not be able to report any damaged or missing issues with the replaced products.