What do I do if I received damaged products or the products are missing?

As per the Terms and Conditions, you have 5 working days (from receiving the order) to report the damaged and/or missing items in the order. If you do not timely report the issue, the product shall be deemed delivered and satisfactory.

Since vendors ship the orders directly, you will want to first report the issue to them by going to the order and messaging them through the Message Supplier button which is located next to the specific order in your Orders Dashboard.  After this you will see right next to the message supplier button there is a button report an issue. If you click on this a pop up will appear and one of those options will be damaged items. Fill out all the necessary information and submit. 

Once the form and submitted, there are two outcomes:
  • The Seller agrees to ship a replacement of damaged/missing products.
  • The Seller agrees to ship a replacement of damaged/missing products: In this case, we will remove the damaged/missing items from your order, process you the refund (if there is any)

Note: You will not be able to report any damaged or missing issues with the replaced products.