As per our return policy here we offer a voucher for the total value of the returned goods, once they are received and verified. Please note this is not a cash refund.
Your return will be processed within 15 business days from the date of the order's arrival at our warehouse.
You will be able to see the status of your return in your Returns Dashboard.
If it has been longer than 15 working days and it is still in the Pending status on the Returns tab within your account Dashboard, please flag it to our Support team through Live Chat - You can do this by heading to our website and clicking on the blue live chat button on the bottom-right.
Refunds:
If the order has been paid in full you will receive a voucher for the total value of the returned goods, once they are received and verified. Please note this is not a cash refund.
If you paid using credit terms, this will be reflected as a credit note to the existing balance. The updated balance will show what is remaining to be paid by the invoice due date.
Note: This does not affect your statutory rights in connection with faulty items.