If you are from the UK or US, simply complete the returns form here to have your shipping and return arranged for you free of charge.
If you are from another region, you will need to arrange delivery making sure to correctly identify the items. Once you have this information along with the tracking number please submit your return request by logging into your account and submitting this information on your Orders Dashboard.
Please mention the order number on the outside of the shipment. If the order number is not clearly mentioned then it may lead to processing delays or even rejection of the refund in some cases.
If you're based in the EU please send your returned stock to:
CREOATE
Att. Karl Osborne(Farfill)
Unit 2, Canberra House
Rowley Road
Coventry, CV3 4FR
United Kingdom
If you're based in the US, your returned stock needs to go to:
CREOATE LTD
Attn: Mike Zemlock
STONEMILL FULFILLMENT
Your return will be processed within an estimated timeframe of 15 business days. During this time, you can conveniently track the status of your return on your Returns Dashboard.