Return processing: Submit your return request within your Orders Dashboard, along with tracking information. After that, you need to arrange delivery with tracking and correctly identified.
Please mention the order number on the outside of the shipment. If the order number is not clearly mentioned then it may lead to processing delays or even rejection of the refund in some cases.
If you're based in the EU or UK, please send to:
CREOATE
Attn: Karl Osborne (Farfill)
Unit 2, Canberra House
Rowley Road
Coventry, CV3 4FR
United Kingdom
phone: +44 7719 897322
If you're based in the US, please send to:
CREOATE LTD
Attn: Lindsay Wooten (Elite Ops)
7375 Graham Rd.
Suite 400
Fairburn, Georgia 30213
United States
phone: 1-855-553-5490 Extension 4906 Office Toll Free
1-404-434-5945 Cell
Your return will be processed in approximately 15 calendar days.
You will be able to see the status of your return in your Returns Dashboard.
Refunds: If you have already paid, a refund will be issued to your account once goods are received and verified. If you pay on account, a credit note will be issued and the remaining balance due on your invoice due date. You only pay for return postage.
This does not affect your statutory rights in connection with faulty items.