---
title: Why am I being asked to pay DDP upon arrival of my order?
description: This should not happen since you pay a fee at the time of placing the order.  However, if this does happen please get in touch with us by clicking on the HELP bubble located in the lower right corner.
---

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# Why am I being asked to pay DDP upon arrival of my order?

This should not happen since you pay a fee at the time of placing the order.  However, if this does happen please get in touch with us by clicking on the **HELP** bubble located in the lower right corner.  You will then be directed to **Live Chat** where you can speak with an agent who will look into this further.

Please make sure you have the order and tracking numbers at prior to speaking with us as we will need this information to reach out to the courier. 

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