---
title: Why can I not see my store?
description: If your store is not live, there could be several reasons for this issue. Here are some common factors to check and troubleshoot:
---

[Skip to content](https://helpcenter.creoate.com/why-can-i-not-see-my-store#main-content)

English

Show submenu for translations

![creoate-logo-long-1.png\]](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-logo-long-1.png?height=40&name=creoate-logo-long-1.png)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- English
  
  Show submenu for translations
- Homepage

 Homepage

 Hello, How can we help you?

- There are no suggestions because the search field is empty.

1. [We're here to help](https://helpcenter.creoate.com/?hsLang=en)
2. [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en)
3. [Account](https://helpcenter.creoate.com/im-a-seller?hsLang=en#account)

# Why can I not see my store?

If your store is not live, there could be several reasons for this issue. Here are some common factors to check and troubleshoot:

### **Incomplete Onboarding**:

Kindly ensure that all necessary steps have been completed on your store dashboard to finalise the onboarding process. The system requires the first 2 steps to be met **at all times:**

1\. A minimum of 5 product listings, **Live** and **In Stock** (Simple or Variable - If Variable, there needs to be 5 different Parent SKUs - One Parent SKU with 5 different variants will not count!).  
2\. A company logo & banner.  
3\. Ensure that your payment information is correctly set up.  
4\. Submit this [form](https://share-eu1.hsforms.com/1fU2COqOvQKqqYww634xVUgf1j5e) when you are ready to receive your first orders! Please make sure the above  points are complete before submitting the form.

*If your store is live you will see the option to visit your store as per below.*

I![Screenshot 2025-10-14 at 12.06.47](https://helpcenter.creoate.com/hs-fs/hubfs/Screenshot%202025-10-14%20at%2012.06.47.png?width=207&height=573&name=Screenshot%202025-10-14%20at%2012.06.47.png)

### Account Approval

All seller applications go through a final approval process once the above steps are completed. If you have passed this final check, you will receive an email with the subject title: Your store is now live on CREOATE!

### Account Deactivation

If you have previously requested deactivation and would like to now reopen your storefront, this will need to be requested via [**a form submission**](https://share-eu1.hsforms.com/1n6aMAy8PSZ2ot7kA-heblwf1j5e?__hstc=54484855.901318eea8bccacabbf2c5b914ecbbd6.1698229422480.1718403635936.1718603502209.931&__hssc=54484855.12.1718603502209&__hsfp=75291610).

Guidance article: [How do I reactivate my storefront?](https://helpcenter.creoate.com/how-do-i-reactivate-my-storefront?hsLang=en)

### **Contact Support**

If you have checked all the above factors and your store is still not live, contact our customer support for assistance - You can do this by heading to our website and clicking on the blue live chat button on the bottom-right. We can provide specific insights into why your store is not active.

 

- [I'm a Seller](https://helpcenter.creoate.com/im-a-seller?hsLang=en#main-content)

    - [Joining CREOATE & Onboarding](https://helpcenter.creoate.com/im-a-seller?hsLang=en#joining-creoate-onboarding)
    - [General](https://helpcenter.creoate.com/im-a-seller?hsLang=en#general)
    - [Catalogue Management](https://helpcenter.creoate.com/im-a-seller?hsLang=en#catalogue-management)
    - [Account](https://helpcenter.creoate.com/im-a-seller?hsLang=en#account)
    - [Orders](https://helpcenter.creoate.com/im-a-seller?hsLang=en#orders)
    - [Payment & Invoicing](https://helpcenter.creoate.com/im-a-seller?hsLang=en#payment-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-seller?hsLang=en#shipping)
- [I'm a Buyer](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#main-content)

    - [General](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#general)
    - [Account](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#account)
    - [Orders](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#orders)
    - [Returns](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#returns)
    - [Payments & Invoicing](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#payments-invoicing)
    - [Shipping](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#shipping)
    - [Buy Now Pay Later (Trade Credit)](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#buy-now-pay-later-trade-credit)
    - [Mystery Box](https://helpcenter.creoate.com/im-a-buyer?hsLang=en#mystery-box)

- Home
- Products
- Pricing
- Blog
- Company

[![Chill listening crop-3](https://helpcenter.creoate.com/hs-fs/hubfs/creoate-icon.png?width=24&height=24&name=creoate-icon.png "Chill listening crop-3")](https://www.creoate.com?hsLang=en)

Creoate Help Center

Copyright © 2026, CREOATE Limited