Why did my order get cancelled?

While we are continuously monitor and reassess our vendors to ensure this does not happen sometimes it unfortunately does take place.  While we may not always know the reason why, we are happy to provide you with an answer, but we also suggest that you reach out to the vendor through the messaging system on your dashboard.

We know the time and effort you put into placing the order and the result of a cancellation is not a good feeling!  This is why we offer you the opportunity to fill out a personal shopper form where someone on our team will shop for you to find similar items to the order that is cancelled.  You are also able to request other items as well! 

Please note that if you paid upfront, your refund will be credited back to the card on file immediately. However, it may take between 3 to 5 business days for the refund to be reflected in your account, depending on your card or bank. If you paid using your trade credit, the credit will be returned to your trade credit balance, and any remaining difference will be reflected on your invoices due.