Payment & Invoicing
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      How and when do I get paid?

      Payments are marked to be processed 30 days from fulfilment date and will appear in your bank account within a further 5 business days. 

      Payout Currency and FX: Payments are processed according to your selected currency from the available options of GBP, USD, and EUR. Payments made to accounts not in GBP will be based on the applicable exchange rates at the time of transaction. Please note that we do not cover any fees associated with the payout method you select.

      If you have not yet received your payment, kindly verify the following:

      - Are your bank details accurate? Omitting your bank account information may lead to payment delays. Ensure that you have saved your preferred payout method in your Payments Dashboard (Dashboard > Settings > Payments).

      * Please be aware that PayPal accounts are not accepted for payouts.

      ** USA-based accounts are required to provide complete address details; PO boxes cannot be used.

      - Is the order marked as fulfilled?

      Please be advised that it is essential for the order to be marked as Fulfilled. For further guidance, please refer to this article [How is an order marked as fulfilled?].

      If the order is still processing, the payment will not be initiated. In most cases, orders are automatically marked as Fulfilled upon delivery, when using CREOATE shipping labels.

      • If you have self-shipped, please adhere to the instructions on the vendor dashboard and submit the shipping information under the Delivery section of the order.
      • If you have requested a Manual shipping label, please contact us via live chat once the order has been shipped. To do this, visit our homepage at www.creoate.com, click on the blue button at the bottom right to initiate a chat, select the Order Status category, then choose Stuck in Processing, and follow the prompts to create a ticket. It is important to complete this as soon as possible to avoid delays in payment.

      After completing these checks, if you continue to experience issues or have not received payment as outlined above, please submit our [Payout Issue request form].