Creoate facilitates the calculation of taxes based on the VAT status on an account level and then product level. You will need to ensure that you have inputted your VAT number in your account settings and set the Tax Class and Status on the product level.
How do I input my VAT number?
- Log into the vendor Dashboard > Settings > Tax Settings.
- Enable the Are you VAT registered? setting by clicking on Yes.
- Select the relevant Country where you conduct your tax affairs.
- Enter the VAT number.
If any of the fields are incomplete, it may result in tax not being charged correctly.
Important Notice: This should be completed during Onboarding to prevent any orders from being incorrectly processed with or without the intended tax status and classification.
How to check if tax is being charged on a product level?
- Log into the vendor Dashboard > Products > View Product.
- Scroll down to the Shipping tab.
- Select the Tax Status - Choose if you would like the product to be Taxable or None.
- Select the Tax Class - Choose which rate you would like to charge. Standard is classed as 20%.
Please note that both VAT must be enabled on both Account & Product level before an order is placed to ensure that it is not charged incorrectly.
Do I need to be VAT registered?
You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity on the site.
Creoate facilitates the calculation of taxes based on the VAT status of each part of the transaction, so please review your order details carefully before accepting and moving it into Processing. Once an order has been fulfilled, we may be unable to remedy any overpaid or underpaid amounts.
Guidance on VAT estimation:
Non VAT registered suppliers: Are not assumed to be liable for charging VAT so VAT will not be present on invoices
VAT registered suppliers: VAT will be added based on the local country guidelines provided by suppliers. VAT registered buyers will be provided with the VAT number of the supplier and may be able to claim this back.
Intra Community Supplies: Where both parties are members of an EC country and VAT registered, no VAT will be added to the item invoice. The VAT number of both parties will be included on the invoice.
The commercial invoice for an order does/doesn't contain tax?
Once you have received an order [Pending Acceptance], you are strongly encouraged to check your commercial invoice and brand statement in case of any errors (as a result of your store settings).
If you notice that the order has not been charged correctly, please complete our VAT - Addition/Removal request form. Our operations team will then review and make changes accordingly.
Please note that for any addition requests - If the retailer has paid upfront, we may not be able to make any changes post-sale and it will require the order to be cancelled and placed again. If the order has already been Fulfilled, we are unable to make any changes in most cases.