Seller Help Center
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Order Management
Joining CREOATE & Onboarding
Account Creation & Registration
Introduction to CREOATE
Platform Guidelines & Rules
Product Upload & Setup
Account Management
Account Administration
Store Settings & Configuration
Brand Visibility & Marketing
Documentation & Reporting
Payment & Invoicing
Invoices & Payment Tracking
Currency
Tax & VAT
EORI
Catalogue Management
Shopify Integration
Product Details & Listings
Product Upload
Inventory Management
Order Management
Order Modifications
Order Cancellations & Delays
Returns, Complaints & Disputes
Order Export & Reporting
Shipping & Fulfilment
Shipping Basics & Requirements
Self-Shipping & Courier Options
Shipment Address & Location Management
Order Packaging & Shipment Preparation
International Shipping
Shipping Fees & Charges
Shipping Delays & Customs Issues
General
Back to home
Seller Help Center
Order Management
Joining CREOATE & Onboarding
Account Creation & Registration
Introduction to CREOATE
Platform Guidelines & Rules
Product Upload & Setup
Account Management
Account Administration
Store Settings & Configuration
Brand Visibility & Marketing
Documentation & Reporting
Payment & Invoicing
Invoices & Payment Tracking
Currency
Tax & VAT
EORI
Catalogue Management
Shopify Integration
Product Details & Listings
Product Upload
Inventory Management
Order Management
Order Modifications
Order Cancellations & Delays
Returns, Complaints & Disputes
Order Export & Reporting
Shipping & Fulfilment
Shipping Basics & Requirements
Self-Shipping & Courier Options
Shipment Address & Location Management
Order Packaging & Shipment Preparation
International Shipping
Shipping Fees & Charges
Shipping Delays & Customs Issues
General
Order Management
Order Modifications
What if my customer does not accept the modification?
What am I able to change in the customer's order?
How do I edit or amend an order?
Can I make an edit to an order?
My customer did not reply to the modification request
What should I do if I am out of stock on items to send in an order?
How is an order marked as fulfilled?
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Order Cancellations & Delays
How do I cancel an order?
What should I do if I need to delay an order?
Returns, Complaints & Disputes
Can customers return items to me?
The customer has reported damaged and/or missing items
Order Export & Reporting
Can I export customer orders?
